DivineVPN Privacy Policy

Last Updated: June 1, 2025

This Privacy Policy outlines the types of information DivineVPN ("we," "us," or "our") collects, how we use and protect that information, and your rights concerning your data when you use our VPN services (the "Services").

Your privacy is of utmost importance to us. We are committed to transparency and protecting the information you entrust to us.

1. Information We Do NOT Collect (No-Logs Policy)

We have a strict no-logs policy regarding your VPN activity. This means:

  • We DO NOT log your original IP address.
  • We DO NOT log your Browse history. (i.e., the websites you visit)
  • We DO NOT log the data content you transmit. (e.g., emails, downloads, communications)
  • We DO NOT log DNS queries.
  • We DO NOT log connection timestamps or session duration in any personally identifiable way.

Our systems are designed to ensure we do not have sensitive data about our users. We cannot disclose, misuse, or abuse data we do not possess.

2. Information We Collect

To provide and maintain our Services, process payments, and improve our offerings, we may collect the following limited information:

  • Account Information:
    • Email Address: Used for account creation, password recovery, important service-related communications, and (if you opt-in) marketing communications.
    • Payment Information: When you subscribe to our Services, our third-party payment processors may collect and store billing information (such as your name, credit card details, and billing address) to process payments. We do not store your full credit card details ourselves. We may receive a transaction ID or order number to confirm payment.
  • Aggregated and Anonymized Data:
    • Service Usage Statistics (Anonymized): We may collect aggregated and anonymized data regarding VPN server usage (e.g., server load, total bandwidth used per server) to monitor the health and performance of our Services and plan for infrastructure upgrades. This data is not tied to any specific user.
    • Application Diagnostics (Anonymized): If you choose to share it, we may collect anonymized crash reports or other diagnostic information to help us identify and fix issues with our applications. This data is anonymized and cannot be linked back to an individual user unless you voluntarily provide identifying information in a support request.
  • Website and Application Usage (Non-Personal):
    • Like most websites and applications, we may collect non-personal information such as browser type, operating system, language preference, and the date and time of each visitor request. This information is used to understand how users interact with our website and applications and to improve them.
  • Cookies (Website):
    • Our website may use cookies to enhance user experience, such as remembering your preferences or login session. You can control the use of cookies at the individual browser level. Disabling cookies may affect the functionality of our website. We do not use cookies to track your activity across unrelated websites.

3. How We Use Your Information

The limited information we collect is used for the following purposes:

  • To Provide and Maintain the Services: To create and manage your account, authenticate users, provide access to our VPN servers, and ensure the proper functioning of our Services.
  • To Process Payments: To bill you for our Services through our third-party payment processors.
  • To Improve Our Services: To understand how our Services are being used, identify areas for improvement, develop new features, and enhance the user experience.
  • To Communicate With You: To send you important service-related announcements, security updates, and responses to your inquiries and support requests.
  • For Marketing Purposes (With Your Consent): If you opt-in, we may send you newsletters, promotional offers, or other information about our Services. You can opt-out of these communications at any time.
  • To Comply With Legal Obligations: We may use your information as required to comply with applicable laws, regulations, legal processes, or governmental requests (e.g., for tax purposes). However, this does not include providing user activity logs, as we do not collect them.

4. Data Retention

  • Account Information: We retain your account information (such as your email address) for as long as your account is active and for a reasonable period thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  • Payment Information: Payment information processed by our third-party payment processors is subject to their retention policies. We may retain transaction IDs or order numbers for accounting and tax purposes as required by law.
  • Anonymized Data: Aggregated and anonymized data may be retained indefinitely for statistical and analytical purposes.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may disclose your information in the following limited circumstances:

  • Third-Party Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, providing customer support, or performing other services on our behalf (e.g., analytics providers, email service providers). These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation or a valid legal process (e.g., a court order or subpoena).
    • Protect and defend our rights or property.
    • Prevent or investigate possible wrongdoing in connection with the Services.
    • Protect the personal safety of users of the Services or the public.
    • As stated above, this does not include user activity logs, as we do not collect them. We will scrutinize all legal requests and only comply if legally compelled to do so.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for research, marketing, analytics, or other purposes.

6. Data Security

We implement robust technical and organizational security measures to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Right to Access: You may have the right to request access to the personal information we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal information, subject to certain legal limitations.
  • Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You may have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
  • Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

8. International Data Transfers

Our Services may be provided from servers located in various countries around the world. If you are accessing our Services from a country other than the country where our servers are located, your information may be transferred to, stored, and processed in a country that may not have the same data protection laws as your country of residence.

By using our Services, you consent to the transfer of your information to countries outside your country of residence. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18 (or the relevant age of majority in their jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible. If you believe that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

DivineVPN [email protected]